In the unexpected case of any accident or any untoward incident, the website cannot be made accountable as its role is to only take a taxi available. The contract is between the taxi operator and the customer. In case the passenger does not want to travel due to any issue like the condition of the vehicle or driver behavior he/she should immediately get in touch with the call center and report the matter. The call center will find out the facts and resolve the issue. The decision of the center will be final in any case. Passengers in general and lady passengers, in particular, are advised to take care to look after their own safety and the security of their valuables for which they alone will be responsible. During an overnight journey, the passengers are strongly advised to give full importance to security over anything else. The website accepts no responsibility for the same.
We take care in choosing the operators who align with us and make efforts to see that drivers with a good record only deal with our customers but the website accepts no responsibility for any incident of inappropriate behavior by the Driver. The customer will have to deal with the Driver or Taxi operator directly without our involvement. We seek feedback from customers regarding any such incident and take suitable action immediately after verifying the facts.